Thank you for choosing Tisankan.site for your IT services. We value your satisfaction and strive to deliver exceptional service. If, for any reason, you are not completely satisfied with the services provided, we are here to assist you.
Service Agreements
Our refund policy is based on the agreements made at the time of purchase or contract. Refund eligibility depends on the specific terms outlined in the agreement. Please review your service agreement for details.
Refund Process
Once we receive your request for a refund, we will evaluate it based on the terms of your service agreement. If your request is eligible, we will initiate the refund process.
Please note:
- Refund Amount: The refund will be determined based on the terms agreed upon in the contract. It will exclude any non-refundable service costs, such as setup or consulting fees, if applicable.
- Refund Method: The refund will be issued to your original method of payment.
Non-Refundable Services
Certain services may be non-refundable or subject to partial refund, depending on the nature of the service rendered. These include:
- Services that have been completed as per the agreement.
- Custom IT solutions or development work that has been partially or fully implemented.
- Prepaid service hours or retained services.
Damaged or Defective Work
If the work delivered is defective or does not meet the specifications as agreed, we will resolve the issue by offering a revision or issuing a partial/full refund depending on the nature of the problem and your service agreement.
Service Cancellation
If you wish to cancel an ongoing service, you must notify us in writing. Depending on the terms of the agreement, you may be eligible for a refund for any unused portion of the service.
- Cancellation Fee: A cancellation fee may apply if outlined in the agreement.
- Partial Refunds: In cases where services have been partially delivered, a partial refund may be provided based on the remaining unused hours or services.
Return Shipping for Physical Equipment
If your service involves physical equipment, you will be responsible for shipping costs if you wish to return the product. If the return is due to our error (e.g., incorrect item delivered, damaged product), we will provide a prepaid shipping label.
Processing Time
Refunds will be processed within a business days after your request has been approved. Please note that the actual time for the refund to appear in your account may vary depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us. We are committed to ensuring your experience with our IT services is satisfactory.
- Email: [email protected]
- Phone: +94 771 178 292